Microsoft defended its tablet and laptop computers after the US consumer magazine Consumer Reports withdrew its recommendation to buy such devices, including Surface and Surface Book computers, because Surface devices suffered from excessive reliability problems.
The survey came after a survey of 90,000 laptop and tablet users. The study found that Microsoft laptops and tablets had a 25 percent break rate during the first two years of ownership, Published on the website of "consumer reports" on the Internet.
Panos Panay, director of Surface Systems at Microsoft, said in response to claims that the company differed with the findings of the magazine. He explained that the questionnaire was disappointing and the company's internal memo did not provide any final answers, but highlighted issues and problems that may Contributing to a bad ranking by the respondents.
According to the leaked internal report, the original Surface Book in 2015 saw 17 percent return rates before falling below 10 percent after six months, while the Surface Pro 4, launched in the same Combined with the Surface Book, rates of rebound reached 16 percent after its launch before falling to less than 10 percent after only two months.
It seems clear that the company has some problems with hardware and software, especially with Surface Book and Surface Pro 4, where the return rates are down for all devices under 10 percent and less than 4 percent from April 2017, except Surface Book.
"We are tracking other quality indicators such as accidents per IPU, which has improved from generation to generation and is now at record levels well below 1 percent," he said.
Microsoft is doing everything it can to expose the claims of the Consumer Reports magazine. Although the survey of about 90,000 tablet and laptop owners is significant, it may not be representative of virtually every customer.
He added that it is impossible to get any reasonable conclusions without knowing how to conduct the survey. Survey data may be based largely on Surface Book, Surface Pro 4, and other factors such as failure of the touch screen and failure.
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